MarketVoice
Open dashboard
AI-powered Voice of Customer for the automotive industry

Turn social chatter into revenue

Market Voice ingests millions of posts across TikTok, Instagram, Facebook, Reddit and YouTube — then classifies sentiment, extracts purchase intent, and surfaces the KOLs driving your brand's story.

Open dashboard →
Built for market intelligence teams monitoring 5+ brands in 20+ markets.
Positive
62%
Live voices
2,847
Real-time
Negative
9%
Sentiment trend · 30d
▲ +14%
Performance
Power Type
Price
Track the brands your buyers care about
TeslaTesla
VolkswagenVolkswagen
BMWBMW
ToyotaToyota
FordFord
Mercedes-Benz
AudiAudi
PorschePorsche
HondaHonda
VolvoVolvo
NissanNissan
KiaKia
Plug in the sources that matter
TikTok
Instagram
Facebook
Reddit
YouTube

The scale to hear a market

Numbers from live monitoring campaigns across APAC and EMEA.

10M+
Posts ingested per month
6
Native channel connectors
20+
Markets covered
< 60s
Alert-to-Salesforce latency

One dashboard for the full VOC loop

Ingest → classify → visualize → act. Each layer replaces a tool you're paying for.

Executive overview
Total voice, sentiment mix, daily trend with peak annotations, share of voice by channel, and product ranking.
13-category taxonomy
Auto-industry Voice Type × Attribution catalog. Original comments drill-down under every tag.
Purchase intent detection
LLM scores every comment for buying intent — price inquiries, financing, dealer requests. Convert to leads in one click.
KOL leaderboard
Bubble chart + table ranking authors by reach, engagement and net sentiment across channels.
Auto-generated report
One click to generate executive summary + strategy suggestions ready to hand to marketing.
Competitor comparison
Side-by-side voice-type radars + attribution differential. Size up VinFast, Tesla, or your own brand across markets.

From raw social chatter to CRM action in three steps

No data engineering. No custom pipelines. Point Market Voice at a brand and it just works.

STEP 01
Connect sources

Toggle TikTok, Instagram, Reddit, YouTube and Facebook. Additional platforms available on request.

STEP 02
Auto-classify

Every post is scored for sentiment, tagged with an automotive voice type, and inspected for purchase intent.

STEP 03
Act in your CRM

High-intent leads open as Salesforce Leads. Predictive risks open as Cases. Competitor moves become Tasks.

Salesforce Agentforce

Native Salesforce Agentforce integration

Market Voice ships an OpenAPI Agent action + Apex Invocable so your Agentforce copilot can query VOC data in natural language.

  • ✓Query VOC by brand or market from any Agent Builder topic
  • ✓Push signals to Cases, Leads and Tasks with agent-ready context
  • ✓OAuth 2.0 Client Credentials — no user impersonation required
◐
Market Voice VOC
✎
OpenAPI Action
⚑
Apex Invocable
☁︎
Agent Builder Topic
▤
Salesforce Case
◎
Lead / Task
Agent> "How are Mercedes-Benz customers feeling in Taiwan this week?"
→ Market Voice returns 2,847 posts · 62% positive · verdict: stable
Market Voice gave our regional marketing team a live pulse of five brands across seven markets — the same insight that used to take a monthly report.
Head of Digital Marketing
Global automotive client

Frequently asked

Everything a marketing lead needs to know before booking a demo.

Which social platforms are supported?+
TikTok, Instagram, Facebook, Reddit and YouTube are pre-wired. Additional platforms can be added on request.
How is sentiment analyzed?+
Each post is scored by a large language model and cross-checked against an automotive-specific taxonomy of 13 voice types.
Can Market Voice push to my CRM?+
Yes — Salesforce is native (Cases, Tasks, Leads via Agentforce actions). Slack, Feishu, WeCom, DingTalk, WhatsApp and email are supported as push channels.
How fresh is the data?+
Ingestion runs on a schedule you control — as often as every 15 minutes. Alerts fire within a minute of new data landing.
Do you offer a trial?+
Yes. Sign in, create a campaign, and Market Voice will backfill the last 30 days for the brands you monitor.