Evidence-backed work with a named owner, deadline, lifecycle, and observed outcome.

Accountable actions

Collection sources, authorization, jobs, and health across workspaces

Data Collection Center

Submitted from the floating widget · newest first

Beta Feedback

Capability catalog and per-workspace credentials (encrypted at rest)

Connectors

Listing

Read-only commerce warehouse browser scoped to one workspace.

Product Intelligence

Demo requests from the landing page, as a sales pipeline

Leads

Operator console · cross-workspace ingest health

Collection overview

Every pipeline invocation across workspaces

Ingest runs

Per-source run cadence and priority across all workspaces

Schedules

Title

Delivery health

Shared work queue for humans and agents (Codex, opencode, …)

Delivery team

Tickets

Market Voice Admin

Accounts, sign-in methods, and workspace memberships

Users

Tenants, their vertical pack, and scale

Workspaces

Review product mentions, customer issues and original public sources.

Product-specific public posts with identifiable customer questions or use outcomes.

Fertilizer product feedback

Explore input prices, planting policies and procurement opportunities with original evidence.

Industry data

Choose a sample enterprise user, then enter the issued demo password.

Demo accounts

Market Voice is invite-only during our closed beta.

Don't have an account?

Enterprise closed beta. Use your issued credentials or pick a demo account on the right.

Sign in

This confirmation link could not be used.

Brand activity, competitor facts and follow-up for {{brand}}.

Brand & market overview

Channel share of voice

Highest-engagement posts in this campaign

Highest-frequency terms across posts, color-coded by dominant sentiment

By {{entity}}, split by sentiment

Daily sentiment volume across the campaign window

7-day sentiment + volume shift

AI period brief

See what competitors publish, understand the evidence and decide what to check next.

Competitor intelligence

Contact details

Customer follow-up — Market Voice

Own the next step for every prospect, from social signal to qualified handoff.

Customer follow-up

{{slug}} · {{count}} members · you are {{role}}

{{slug}} · {{count}} member · you are {{role}}

Tell us a bit about your team and we'll set up a 30-minute demo tailored to the brands and markets you care about. Someone from our team will reach out within one business day.

Your request is on its way to our team. You'll hear from us within one business day at the work email you provided. Meanwhile, feel free to browse the dashboard.

Thanks — we've got it

See Market Voice on your brand

Level 2 queue: review AI drafts, then approve to let MV send them.

Approvals

Platform connector capabilities and linked accounts. Capabilities without an API fall back to Human Assisted mode.

Tune intent thresholds and the autonomous outreach policy for this workspace.

Engage automation

Turn social signals into conversations and qualified CRM leads

MV Engage

Import history

CSV import

Field mapping

Set up a feedback source

Import privacy-minimized support, survey and app-store feedback into the existing analysis pipeline.

First-party feedback

Save this webhook credential now

Could not accept

Accept invitation

Turn this issue into tracked work

Top negative issue clusters from the last 7 days

Issues to review today

Negative voices are shown by default and grouped into taxonomy-based issue clusters ranked by severity, volume, and change.

Top issues

Market Voice ships an OpenAPI Agent action + Apex Invocable so your Agentforce copilot can query VOC data in natural language.

Native Salesforce Agentforce integration

Track the brands your buyers care about

Sign in and create your first campaign in under a minute.

Ready to hear your market?

Competitor comparison

Purchase intent detection

KOL leaderboard

Executive overview

Auto-generated report

13-category taxonomy

Everything a marketing lead needs to know before booking a demo.

Frequently asked

Ingest → classify → visualize → act. Each layer replaces a tool you're paying for.

One dashboard for the full VOC loop

Market Voice ingests millions of posts across TikTok, Instagram, Facebook, Reddit and YouTube — then classifies sentiment, extracts purchase intent, and surfaces the KOLs driving your brand's story.

Turn social chatter into revenue

Connect sources

Auto-classify

Act in your CRM

No data engineering. No custom pipelines. Point Market Voice at a brand and it just works.

From raw social chatter to CRM action in three steps

Market Voice gave our regional marketing team a live pulse of five brands across seven markets — the same insight that used to take a monthly report.

Pre-wired connectors for the platforms driving automotive VOC in overseas markets. Custom sources supported on request.

Plug in the sources that matter

Numbers from live monitoring campaigns across APAC and EMEA.

The scale to hear a market

 — email address, hashed password, authentication provider identifiers, session tokens.

Account data

 — name, work email, company, role, country and any free-text you provide when requesting a demo.

Contact data

 — publicly available social posts and comments Market Voice fetches on behalf of your organization for VOC analysis. We do not fetch private, protected or gated content.

Ingested public content

 — email content when you reach out to sales or support.

Support communications

 — pages viewed, features used, campaigns opened, actions taken. Captured via first-party analytics proxied through our own domain (no third-party cookies for tracking).

Product usage

How Market Voice collects, uses and safeguards data for enterprise customers and prospects.

Privacy Policy

 — Managed Postgres via Neon with encryption at rest, point-in-time recovery, and daily backups. Connections require TLS.

Database

 — Application runs on Vercel Fluid Compute in globally distributed regions with automatic TLS termination.

Hosting

 — Every customer's data is scoped to a logical workspace and enforced at the application layer.

Isolation

How we protect the data automotive brands trust us with.

Security

The agreement between Market Voice and your organization. Enterprise customers may also have a signed Master Services Agreement that supersedes these terms.

Terms of Service

Website references

Aggregate voice, sentiment, trend and car-model breakdown for the campaign window.

Overview

AI market brief

Every tier includes onboarding, source setup and training. Custom scoping available at Business and above.

Compare every plan

Pricing FAQ

Simple, transparent tiers built for automotive marketing, VOC and CX teams. All plans include onboarding, data-source setup and training.

Enterprise pricing that scales with your VOC ambitions

Create a new credential

Where high-intent leads from Purchase Intent are pushed. Credentials are encrypted at rest. The first active destination is used by default.

CRM destinations

Integrations — Market Voice

Connect Facebook Pages or Instagram Business accounts to reply to customer comments directly from Purchase Intent.

Social accounts

Machine-to-machine credentials for MCP + External Service clients. Each credential is scoped to this workspace only.

Integrations

Invite a member

Members — Market Voice

Manage who has access to this workspace and what they can do.

Members

Workspace — Market Voice

Choose the industry template that shapes this workspace's taxonomy, terminology and classifier.

Industry template

Workspace

Versioned fertilizer, soil and crop issue classification with evidence and human review

Agriculture issue taxonomy

Versioned automotive issue classification with evidence and human review

Automotive issue taxonomy

Review individual classifications and preserve every correction in the audit trail.

Classification calibration

Versioned issue classification with evidence and human review

Issue taxonomy

Ask Market Voice AI

Purchase-intent signals

KOLs moving the needle

Users are satisfied because…

Evidence-backed reasons · KOLs · {{entity}} hotspots · recommendations

Deep AI Analysis

Users are unhappy because…

AI insight for this panel

Detect unusual post-volume changes that may signal a launch, campaign burst, or competitor movement.

Competitor movement

Detect concentrated negative service, delivery, or dealer feedback that needs an owner.

Dealer and service risk

Detect a material increase in high-intent purchase conversations for sales follow-up.

Purchase-intent surge

Detect rising negative share and clusters of negative KOL posts that need a response owner.

Negative-sentiment anomaly

Control which signals can create a persisted alert and how often the same signal can notify the team.

Market-signal alerts

Start with the most engaged authors, then switch views for audience size and sentiment.

Reach × Engagement × Sentiment

Aggregated per (channel, author). Switch views to spot mega KOLs, viral micro-influencers, or negative-sentiment amplifiers.

Authors / KOL board

Historical campaigns are available for reading. They are excluded from current monitoring and reports.

Campaign archive

New campaign

Create your first campaign

fetched {{fetched}} · created {{created}} · classified {{classified}}

One campaign per brand × market × time window. Data collected by Sources belongs to the campaign that owns them.

Campaigns

Channel × voice type share of voice

Channel heatmap

Voice, sentiment and engagement by channel across the campaign window.

Channels

Negative {{count}}

Neutral {{count}}

Positive {{count}}

{{voiceType}}
+{{positive}} · -{{negative}} · ={{neutral}} (total {{total}})

How each competitor stacks up against {{brand}} on positive share per voice type

Compare your brand against up to {{count}} competitors. Voice-type shape, positive-share differential, and top attributions side-by-side.

Campaign Comparison

Product observations

Official updates

Connect competitors within this campaign

Competitor filter

Evidence-backed listing movements and conversation signals, with separate publication, collection, and detection times.

Competitor Intelligence

Which {{entity}} gets attention in which market

How the same topic plays differently by market

AI-generated CI narrative

Same brand, different markets. See how {{brand}} plays across US / EU / Asia and where the story diverges.

Cross-market comparison

Channel distribution

Explore collected conversations across brands. Filter the dashboard to focus your analysis.

Insights dashboard

Send weekly digests and risk alerts to Slack, Feishu, WeCom, DingTalk, WhatsApp, Telegram, or email. Each delivery can subscribe to one or more events.

Push deliveries

Extrapolated from a 21-day linear trend. Sky-blue dashed line = forecast.

7-day negative-share forecast

Name the brand + market, pick a time range. We auto-configure ingest across the channels you choose. Ingest stays off until you flip it on.

Track a brand of my own

Clone ~100 real Mercedes-Benz Taiwan posts (already classified) into this workspace so you can see every dashboard and MCP tool in action — zero cost, zero setup.

Try with sample data

Name what you want to monitor and choose a market, time range, and channels. Sources remain off until you enable them.

Monitor my own topic

You're inside {{slug}}. Pick a way to start — you can add more campaigns later.

Get started

Percentage share evolution

Positive vs negative share (%)

Weekly voice counts by sentiment

Sentiment trajectory

{{count}} weekly snapshots for {{brand}}. Each row is a completed Monday-to-Monday week.

{{count}} weekly snapshot for {{brand}}. Each row is a completed Monday-to-Monday week.

Precise numbers for each archived week

Weekly snapshot table

Historical archive

Weekly volume per voice type — see which topics rose and fell

Voice type evolution

Download 6-slide executive brief as PPTX

Top three themes driving the conversation

What customers are focused on

Where competitors win or lose against you

Competitor gaps

A structural read most dashboards miss

Hidden insight

Three concrete next actions — copy any into a slide

Immediate moves

The why — three high-level goals

Strategic objectives

Complaints most likely to erode brand trust

Top pain points

The how — audience + tactics per surface

Platform-level plan

Momentum vs prior window

Sentiment trend

Choose a brand, competitors, and a time window to view the saved executive brief. Update insights when you need a fresh analysis.

The what — concrete formats to produce

Content themes

Insights Brief

Add this lead to MV CRM follow-up

Reply to this lead

Push selected leads to your CRM

Purchase-intent signals extracted from this campaign.

Intent

Voices without a matched {{entity}} are excluded here. Adding common aliases typically improves recognition on multilingual channels.

Note

{{entities}} the classifier can recognize in this campaign.

Data quality

Data provenance

No data yet

No discussions in this selection

Discussion volume, sentiment, trends and {{entity}} within the selected publication window.

Classified discussions linked to a {{entity}}, split by sentiment

Daily discussion volume within the selected publication window

Separate rolling 7-day comparison across all markets; independent of the selected window

Concrete actions, named owners, and a measure of success.

A concise, evidence-first response brief for a detected competitor event.

Competitor Moment Playbook

Raw posts and comments with AI-classified voice + attribution. Group by channel, voice type or {{entity}} to see how sentiment spreads across your data.

Posts

Reply

Metric {{version}}: {{classified}} classified discussions; {{unknown}} unknown. Sentiment shares use classified discussions.

VOC Overview

Executive summary and strategy generated from the current campaign data · same content that goes into the PDF download.

Executive Report

Bring customer conversations into one place

Download subtitles

Title keywords (comma-separated)

Review source

Connect and monitor the channels that feed customer conversations into this workspace.

Sources

Total voice count change per {{entity}}

{{entities}} volume delta

Pick a brand and window size. Compare the current period against the prior equivalent to see what shifted and why — the core competitive-intelligence view.

Time-lapse

Percentage-point shift in positive share per voice type

Voice type delta

Discover and review new customer conversations using existing semantic analysis across {{entity}} and channels.